Platform Servicing Updates & FAQs

Create an account on the SALT Platform, complete the onboarding verification and application steps and deposit your crypto collateral into your SALT account wallet. Loans are not available in all jurisdictions and are subject to screening requirements. Borrowing against collateral entails risk and may not be appropriate for your needs. Rates for SALT products are subject to change. Digital currency is not legal tender, is not backed by the United States or any other government, and SALT accounts are not subject to FDIC or SIPC protections.

SALT Lending’s Finance Lender License issued pursuant to the California Financing Law is currently suspended and, as a result, SALT Lending is unable to originate loans for California borrowers at this time.

Once you request a withdrawal your request will go through compliance and diligence approvals. Once your request has cleared those checks, please allow 48 business hours for processing. Please see our Terms of Use for more information.

NOTE to all California residents: SALT Lending’s Finance Lender License issued pursuant to the California Financing Law is currently suspended and, as a result, SALT Lending is unable to process withdrawals for California borrowers at this time.

Please reach out to [email protected] regarding the process to refinance or extend your loan maturity date. The team can walk you through your LTV, rate, maturity and payment options.

Scheduled monthly payments are due by the 15th of the month. Below are the current options to make payments on your loan:

• Stablecoin push payment
• Collateral Liquidation

NOTE to all California residents: SALT Lending’s Finance Lender License issued pursuant to the California Financing Law is currently suspended and, as a result, SALT Lending is unable to process payments for California borrowers at this time.

Yes, if you intend to send a wire or make a stablecoin push payment, please reach out to [email protected] for a payoff quote. Your specific wire instructions and payment address are located in the payment tab of your account. If you choose to prepay your principal loan amount there is no fee or penalty.

NOTE to all California residents: SALT Lending’s Finance Lender License issued pursuant to the California Financing Law is currently suspended and, as a result, SALT Lending is unable to process payments for California borrowers at this time.

Please reach out to [email protected] regarding the process of new loan origination.

NOTE to all California residents: SALT Lending’s Finance Lender License pursuant to the California Financing Law is currently suspended and, as a result, SALT Lending is unable to process new loans for California borrowers at this time.

SALT is not responsible for bank or network delays. Stabilizations are automatic if we do not receive your deposit prior to the 90.91% LTV trigger.

Cryptocurrencies are a highly volatile asset, and your LTV can change quickly. If your LTV breaches the 90.91% threshold at any point, regardless of duration from margin call notice to stabilization notice, your loan will be automatically stabilized.

You can view the health of your loan on the SALT platform at any time.

You can opt-in to receive a text, call, email, and push notifications on the mobile app. This can be updated at any time in your account settings.

If you receive a margin call notice, you have the below options to reduce your LTV:

• Make a one-time stablecoin principal payment
• Deposit stablecoin as collateral
• Deposit additional collateral like BTC or ETH
• Send a wire payment M-F during business hours
• Send an ACH push payment
  • Note - Wires and ACH are subject to banking restrictions such as internal bank approvals, fed wire cutoff, holidays, and weekends. SALT is not responsible for bank delays.

Failure to respond to a margin call notice will result in a stabilization and a 5% processing fee. You can learn more about our Stabilization feature here.

Once you’ve been stabilized, you will need to respond to the margin call to reduce your LTV to a healthy level. To avoid additional margin calls and stabilization we recommend depositing sufficient collateral to reach 70% or lower.

Once your LTV is at a healthy level, the conversion function will be enabled, and you will be able to convert all or a portion of your stabilized crypto into a portfolio of digital assets.

This functionality may not be available in all jurisdictions.

SALT maintains all assets that are not rehypothecated with a third-party wallet provider, Fireblocks. As set forth in your Loan and Security Agreement and Risk Disclosure, loan collateral is re-pledged, sold, or otherwise transferred or used for SALT’s own account (“rehypothecated”).

After deposit your blockchain asset collateral may be rehypothecated in our capital facilities and trusted cryptocurrency derivative markets to facilitate hedging strategies or raise lending capital. SALT regularly monitors such transactions in order to maintain sufficient available capital for purposes of servicing our loans.

For active loan support, please email [email protected].

For general inquiries or technical support, please email [email protected].