Lending Operations Specialist

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About the Company

SALT is the pioneer of crypto-backed lending and offers crypto-focused financial services for individuals and businesses. Our mission is to build products that increase access to financial opportunities and give people more control over their ability to generate wealth long term. Committed to fostering adoption of blockchain technology, we’re working to bridge cryptocurrency with traditional finance. With an emphasis on security and customer service, we provide the technology, infrastructure, and tools that make it easy for crypto holders, businesses, banks, and governments across the globe to participate in the blockchain economy. SALT operates a blockchain-based platform that facilitates the issuance of consumer and commercial asset-backed loans secured with cryptocurrency and provides asset management services. The platform is a wholly-owned subsidiary of Salt Blockchain Inc. SALT is a remote first organization with a dynamic workforce. For more information, please visit saltlending.com. We are passionate about what we do and seek others that are excited to be in this cutting-edge space!

Position Summary:

The Lending Operations Specialist role involves supporting SALT’s lending operations with administrative tasks, requiring attention to detail and timely completion. Proficiency in Outlook, Word, and Excel, as well as familiarity with SALT’s core system and loan documentation platform, is essential. Candidates should possess a strong sense of urgency, adaptability to handle impromptu tasks, and the ability to retain information and take ownership of their role. Experience in agile startups or the financial sector is preferred. Ownership of relationships, policies, and procedures within the company is expected from the successful candidate.

Essential Functions and work Duties:

  • Assisting with the day to day Loan account lifecycles, from disbursements to repayments of loans, as well as processing of deposits and withdrawals of funds in collateral accounts
  • Updating and maintaining commercial and retail loans and trade reconciliation to reflect ongoing operations transactions
  • Assist with the reconciliation of daily transactions with the Crypto Operations and Finance teams to ensure transactions are recorded accurately and timely
  • Assist with calculation and processing of fees and other payments. 
  • Assist with support for compliance, marketing and front office requirements. 
  • Collaborate with Lending, Accounting, and Engineering teams on a variety of issues ranging from daily withdrawals, to troubleshooting, platform layout and new feature creation
  • Assist with regulatory examinations and audits, including information gathering and response coordination
  • Keep relevant policies, programs, and procedures current, coordinating annual review by the Board of Directors 
  • Serve as escalation point for the Client Success team to resolve customer requests and inquiries

Qualifications:

  • The ideal candidate has experience in an agile startup environment or the financial industry 
  • 1-3 years experience in sales/loan operations and/or user onboarding in the financial services industry
  • Understanding of loan operations, KYC/AML onboarding, data analysis and customer success.
  • Passion for the digital asset and fintech industries with conviction in what SALT is building.
  • Strong business instincts, results oriented, and a track record hitting and exceeding goals.
  • Strong verbal and written communication skills, communicate with a high degree of clarity and effectiveness.
  • Proficient in excel, powerpoint and other financial tools.
  • Bachelor’s degree and experience working in an Operations role.
  • Ability to create and maintain complete and accurate documentation.
  • Security minded
  • Self-motivated and self-directed, you will have ownership of foundational company processes
  • Demonstrated ability to maintain confidentiality.
  • Adept in establishing and maintaining cooperative and positive working relationships

What’s in it for you:

  • Work Remotely: no commute/traffic, enjoy more flexibility and improved work/life balance, live where you want anywhere within the U.S. and work where you want – comfort of your home, favorite coffee shop, the beautiful outdoors – you pick!
  • Health Insurance & Benefits: medical, dental and vision health insurance with options for the company to pay 100% of the monthly premiums for employees and all their eligible dependents, health care and dependent care flexible spending account options, virtual health options, robust 24/7 employee assistance program, and company-paid short-term and long-term disability insurance.
  • Paid Time Off: 12 company paid holidays and unlimited paid time off – work hard / play hard!
  • Retirement Savings: 401(k) with company match
  • Company Equity: receive grant of company stock options – build and share in our success!
  • Matching Gifts Program: company match of your charitable contributions – we support the causes important to you.
  • Great Culture: partner with an engaged, collaborative team and enjoy our informal culture and fun virtual events.
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